A Proposal for Combining Project Based Learning and Lean Six Sigma to Teach Robotic Process Automation Development and Enhance Systems Integration

Abstract

This paper proposes a Project-based team instruction methodology with open-ended projects to teach students critical analysis, design and implementation steps of developing Robotic Process Automation (RPA) for information systems. The use of project-based learning is appropriate for teaching RPA analysis and design with lean Six Sigma tools because of its experimental approach and documentation of logical steps needed to learn how to implement RPA successfully. The approach systematically documents work currently performed and defines future actions of the process while ensuring significant benefits are achieved with the RPA enhanced process. This methodology is important because the application of RPA is not commonly taught in Management Information System (MIS) programs. MIS students may not understand the significance of combined methodology, RPA tool, and usefulness of RPA until they enter the workforce where RPA is rapidly becoming available and easier to implement. The lecture sessions and exercises are valuable because it is easy to communicate the value of RPA in terms of time, quality, volume of transactions, etc. using Lean Six Sigma analytic approaches. The exercises involve hands on activities to make this learning experience interesting for students to readily associate the theoretical process improvement agreement and visualize the practical value of RPA enhanced projects. The paper discusses the need for process changes (and new development approaches) in organization to match the properties and functions within enterprise systems and ERPs that has led to criticism of the enterprise systems. This criticism is attributable to the ERPs’ many sub- functions and operations that have limited adaptability and reduced functional and operational flexibility. The RPAs require limited prior knowledge of ERPs or their sub-processes for the improvements that are made in the performance of the organization. Thus, students do not have to “learn” how these enterprise or ERP systems operate to make changes or task improvements. This paper presents a project-based methodology and design approach focusing on development of RPAs that help students learning how to make the improvements using the RPS tools. The students learn that projects can deliver significant and tangible benefits to organizations while engaging students in key activities of the analysis, design and development process from a low code-no code perspective.

Document Type

Article

Publication Date

5-2023

Publisher Statement

©2023 ISCAP (Information Systems and Computing Academic Professionals)

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