Abstract
Since the late 1980s, the trend towards outsourcing of information systems has continued unabated. Much research has focused on reasons why companies outsource (Ang and Cummings 1997, Ang and Straub 1998, Lacity and Hirschheim 1993, Lacity and Willcocks 2000, Slaughter and Ang 1996), but, more recently, research has shifted the focus away from the causes of outsourcing to how companies manage outsourcing contracts (Ang and Beath 1993, Ang and Endeshaw 1997, Ang and Slaughter 2001, DiRomualdo and Gurbaxani 1998). The experience of outsourcing has been mixed. While some companies have attained desired results with IT outsourcing, others have faced significant difficulties in managing the change (for example, see Ang and Toh 1998). One challenge, then, is to understand how organizations successfully manage outsourcing contracts.
Document Type
Restricted Book Chapter: Campus only access
ISBN
978-3-540-34877-1
Publication Date
2006
Publisher Statement
© 2025 Springer Nature
Recommended Citation
Ho, V. T., Ang, S., & Straub, D. (2006). When subordinates become IT contractors: Persistent managerial expectations in IT outsourcing. In R. Hirschheim, A. Heinzl, & J. Dibbern (Eds.) Information Systems Outsourcing (2nd ed.): 443-477. Germany: Springer. https://doi.org/10.1007/978-3-540-34877-1