Asking Clarification Questions to Handle Ambiguity in Open-Domain QA

Abstract

Ambiguous questions persist in open-domain question answering, because formulating a precise question with a unique answer is often challenging. Previous works have tackled this issue by asking disambiguated questions for all possible interpretations of the ambiguous question. Instead, we propose to ask a clarification question, where the user’s response will help identify the interpretation that best aligns with the user’s intention. We first present CAmbigNQ, a dataset consisting of 5,653 ambiguous questions, each with relevant passages, possible answers, and a clarification question. The clarification questions were efficiently created by generating them using InstructGPT and manually revising them as necessary. We then define a pipeline of three tasks—(1) ambiguity detection, (2) clarification question generation, and (3) clarification-based QA. In the process, we adopt or design appropriate evaluation metrics to facilitate sound research. Lastly, we achieve F1 of 61.3, 25.1, and 40.5 on the three tasks, demonstrating the need for further improvements while providing competitive baselines for future work.

Document Type

Article

Publication Date

12-2023

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ACL materials are Copyright © 1963–2024 ACL; other materials are copyrighted by their respective copyright holders. Materials prior to 2016 here are licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 International License. Permission is granted to make copies for the purposes of teaching and research. Materials published in or after 2016 are licensed on a Creative Commons Attribution 4.0 International License.

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