Prior research has identified that brands have a differential impact on consumer evaluations across various brand benefits. But no work has considered whether these effects are stable over time, or evolve in a consistent way. We address this question by decomposing consumer evaluations of brand benefits into overall brand and detailed attribute-specific sources in order to understand whether brand effects remain stable or evolve over time. With two unique datasets, the first containing cross-sectional data from Kodak across four different consumer goods categories, and another longitudinal dataset from the U.S. and Canada in the surface-cleaning category, covering seven brands over five years, we demonstrate a systematic evolution in brand effects: A general trend is that over time and with experience consumers rely more heavily on overall brand information to develop their evaluations. However, early in a brand’s life, or later when circumstances compel consumers to actively consider the attributes, ingredients or features of a brand, consumers may rely more heavily on detailed attribute-specific information to evaluate brand-benefits. Implications for brand management are discussed.
Copyright © 2014 Emerald Group Publishing Limited.
The definitive version is available at: http://www.emeraldinsight.com/journals.htm?issn=0736-3761&volume=31&issue=4&articleid=17112230&show=pdf
Raggio, Randle D., Robert P. Leone, and William C. Black. "How Consumers' Use of Brand vs. Attribute Informationn Evolves over Time." Journal of Consumer Marketing 31, no. 4 (2014): 2-28.
Raggio, Randle D.; Leone, Robert P.; and Black, William C., "How Consumers’ Use of Brand vs. Attribute Information" (2014). Marketing Faculty Publications. 16.