Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.
Copyright © 2017 Taylor & Francis Online. Article first published online: 22 July 2016.
The definitive version is available at: https://www.tandfonline.com/doi/abs/10.1080/08874417.2016.1183426?journalCode=ucis20
Jonathan Whitaker, Peter Ekman & Steve Thompson. "How Multinational Corporations Use Information Technology to Manage Global Operations." Journal of Computer Information Systems, 57, no. 2, (2017)112-122, DOI: 10.1080/08874417.2016.1183426