The proliferation of office automation in the workplace environment has been accompanied by a wave of growing concern over the potential negative side effects on the quality of worklife of user employees. Issues'which have surfaced include: visual, postural and other health hazards; increased work stress; and adverse impact on the overall quality of life. The purpose of this paper is to describe some of these problems and report on both the findings and recommendations of various studies that have been conducted on these issues. This paper is also intended to emphasize the vital role that authorities involved in the management of information systems must play to seriously address these concerns. We must insure the best use of office automation technology while, at the same time, providing for a better quality environment. The fruits of our success will lead to improved employee moral and performance, increased productivity and, ultimately, to an enhanced quality of worklife.
Omar, Mohammed H. and Charlotte A. Fugett. 1987. "The Impact of Office Automation on Quality Worklife." E.C.R.S.B. 87-2. Robins School of Business White Paper Series. University of Richmond, Richmond, Virginia.