DOI

10.1080/08874417.2016.1183426

Abstract

Despite a generally-acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop theoretical propositions on the characteristics of products, processes and customers that impact the ways in which MNCs use IT to manage their global operations.

Document Type

Post-print Article

Publication Date

2017

Publisher Statement

Copyright © 2017 Taylor & Francis Online. Article first published online: 22 July 2016.

DOI: 10.1080/08874417.2016.1183426

The definitive version is available at: https://doi.org/10/1080/08874417.2016.1183426

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