The Telecommunications Act of 1996 struck a bargain that allowed Bell Atlantic and the other Regional Bell Operating Companies ("RBOCs") to gain entry into the long distance business by opening their monopoly local exchange markets to meaningful competition. A key aspect of the market-opening process is that the RBOCs, as well as generally all Incumbent Local Exchange Carriers ("ILECs") are required to provide new Competitive Local Exchange Carriers ("CLECs") access to the Operations Support Systems ("OSS"). The incumbents use OSS to serve their customers at quality levels equal to what the incumbent provides to itself.
Mark A. Keffer,
FROM THE BACK OFFICE TO THE FRONT LINES OSS: Potential Land Mines on the Front Lines,
Rich. J.L. & Tech
Available at: https://scholarship.richmond.edu/jolt/vol7/iss2/19