Communication between parties in the emerging era of electric utility deregulation and competition is critical. In the past, communication within the electric utility business was simple and involved low-tech solutions such as voice communication over telephones, fax machines, computer-to-computer communications over modems, and even "snail mail."
David F. Koogler,
From the Back Office to the Front Lines,
Rich. J.L. & Tech
Available at: http://scholarship.richmond.edu/jolt/vol7/iss2/20